Privacy Policy

1. Information We Collect

When you contact us by phone, WhatsApp, or through a form on this website, we may collect personal information such as your name, phone number, email address, vehicle make and model, and your location or address in Dubai, Sharjah, or Ajman. This information is provided directly by you and is only collected when needed to deliver our service.

We may also automatically collect limited technical information such as your browser type, device type, and pages visited, used solely to keep the website working correctly and to understand general usage trends.

2. How We Use Your Information

We use the information you provide to respond to your enquiry, dispatch a technician to your location, confirm pricing, process payment for services rendered, and provide warranty support for the battery or part installed.

We may also use your contact details to follow up on a completed service, share relevant updates about our offers, or request feedback. You can opt out of marketing messages at any time by telling us directly.

3. Sharing of Information

We do not sell your personal information. We may share limited details with trusted partner garages when a service (such as alternator repair) requires their involvement, and with our technicians so they can complete your booking.

We may also share information with WhatsApp/Meta when you contact us via WhatsApp, subject to WhatsApp's own privacy practices, and with payment processors if you pay online, solely to process that transaction.

4. Cookies and Tracking

Our website may use cookies or similar technologies to remember basic preferences and understand how visitors use the site. You can disable cookies in your browser settings, though some parts of the site may not function as intended without them.

5. Data Security

We take reasonable technical and organisational measures to protect the information you share with us from unauthorised access, loss, or misuse. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.

6. Data Retention

We retain your information for as long as necessary to provide our services, fulfil warranty obligations, and comply with applicable legal or accounting requirements in the UAE, after which it is deleted or anonymised.

7. Your Rights

You may ask us at any time to confirm what personal information we hold about you, request a correction, or request that we delete information that is no longer needed for the purposes above. To make a request, contact us using the details below.

8. Children's Privacy

Our services are intended for adults arranging roadside assistance for their vehicles. We do not knowingly collect personal information from children.

9. Changes to This Policy

We may update this privacy policy from time to time to reflect changes in our practices or for legal reasons. The updated version will be posted on this page with a revised date.